Nash Networks Inc. IT Consulting

Outsourced IT Support

When Does Outsourcing Make Sense?

Outsourcing makes sense for any business where resources are scarce, or where the workload or job specification does not justify a full-time employee. For larger companies with in-house resources, it's often necessary to outsource specialized support.

In keeping with our flexible, customer-centred approach, we manage the entire network, or part of it, in consultation with the client.

(To avoid any confusion - by outsourcing, we mean using a consulting service rather than full-time staff - not moving the job offshore!)

Benefits of full outsourcing:
  • A team of highly-skilled technical staff for less than the cost of a junior in-house employee
  • A far wider and deeper skills set than could be offered by most individuals
  • No need to pay for vacations, sick leave or stress leave
  • No payroll expenses
  • No need to train or supervise staff
  • No severance pay

Benefits of partial outsourcing:
  • Specialized resources avaiable for complex problems or special projects
  • Trusted resources are available if in-house staff are sick or on vacation
  • Streamlined co-management through TaskFire®

Introducing TaskFire

As of May 2009, we're delighted to be able to offer TaskFire by Autotask to our clients. TaskFire is a co-management tool that allows our resources to work on the same tickets as in-house client employees, in a streamlined, transparent way. Tickets can be escalated easily and passed back and forth, creating a virtual environment within which we work as a team with the client's in-house staff.

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